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Delivery Time

  • Depending on the delivery method and the region, there might be a slight difference in the delivery time.

  • This information shows Delivery Time after [Payment has been completed]. For customers whose payment method is Bank Transaction, It may take few more days for your payment to be checked.

  • All shipping from CHARIS, tracking code is supported to customer for safe & fast delivery.

  • Parcel Weight Limit : Max 15kg

Local Shipping (Philippines) - tracking available

Metro Manila : 1~5 days Other Area: 1~2 weeks

Local Shipping (Indonesia) - tracking available

JABODETABEK : 1~2 days Bandung/Surabaya : 2 ~ 3days / Other Area: Less than 1 week

Global Shipping (Shipped from Korea) - tracking available

Charis has safe & secure international delivery service around all over the world. If there is some problem related about customs, it might be a delay. PH/MY/SG/TH/VN/TW : Less than 10days ID/US/CA : Less than 14days

Return Standards

  • You are eligible to apply for a return within 7 days after receiving the item. After 7 days, the status will automatically change to [Order Complete]
  • An item can only be returned in the case of error in delivery on our part or it displays a clear defect.
  • Simple change of mind is not acceptable.

Return Procedures

  • In order to apply for a return go to [Menu]>[Order History]>[Order Details].
  • Submit any evidentiary material (photo of the damaged or wrongly delivered item) to our Customer Service. Send back the item "Cash on Arrival" once the application is accepted.
  • Under [Order Details], click [Return Information] and type in the delivery service information and the invoice number.
  • If "Cash on Arrival" option is unavailable, submit a photo of the receipt to the Customer Service to have the delivery fee reimbursed.

Refund Policy by Return Conditions

  • Entire Order Return: [Product Total + Shipping] is refunded
  • Partial Return (individual item in a multi-item order): only the [Product Total] is refunded (Shipping fee excluded)
  • Refund is processed once the item is successfully returned to us.
  • We will notify you via your personal contact when the return is complete.
  • Transaction fee may apply when you cancel the payment and only the total amount excluding the transaction fee will be refunded.

Other

  • We will not be held responsible for any damage or lost items by the delivery courier. Please contact the relevant shipping courier for inquiries.
  • Any extra fees, including customs duties or tax incurred during return process, must be borne and paid by the returner.

Order Cancellation Policy

  • Order cancellation is available up to [Payment Complete] stage and when it enters into [Processing Order], the option is no longer available.
  • If there were multiple items in an order, you cannot cancel the individual parts of the order but have to cancel the entire order.

Order Cancellation Refund Policy

  • Refund will be processed after the order cancellation has been approved.
  • We will notify you via your personal contact after the order cancellation has been approved.
  • Transaction fee may apply when you cancel the payment and only the total amount excluding the transaction fee will be refunded.