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Delivery Time

• EMS / Average 3-7 business days
• Depending on the delivery method and the region, there might be a slight difference in the delivery time.
• If problem arises in clearing customs, there may be a delay.
• Parcel Weight Limit: 0.1kg-15Kg

Return Standards

• You are eligible to apply for a return within 7 days after receiving the item. After 7 days, the status will automatically change to [Order Complete]
• An item can only be returned in the case of error in delivery on our part or it displays a clear defect.
• Simple change of mind is not acceptable.

Return Procedures

• In order to apply for a return go to [Menu]>[Order History]>[Order Details].
• Submit any evidentiary material (photo of the damaged or wrongly delivered item) to our Customer Service. Send back the item "Cash on Arrival" once the application is accepted.
• Under [Order Details], click [Return Information] and type in the delivery service information and the invoice number.
• If "Cash on Arrival" option is unavailable, submit a photo of the receipt to the Customer Service to have the delivery fee reimbursed.

Refund Policy by Return Conditions

• Entire Order Return: [Product Total + Shipping] is refunded

• Partial Return (individual item in a multi-item order): only the [Product Total] is refunded (Shipping fee excluded)

• Refund is processed once the item is successfully returned to us.
• We will notify you via your personal contact when the return is complete.
• Transaction fee may apply when you cancel the payment and only the total amount excluding the transaction fee will be refunded.

Other

• We will not be held responsible for any damage or lost items by the delivery courier. Please contact the relevant shipping courier for inquiries.
• Any extra fees, including customs duties or tax incurred during return process, must be borne and paid by the returner.

Order Cancellation Policy

• Order cancellation is available up to [Payment Complete] stage and when it enters into [Processing Order], the option is no longer available.
• If there were multiple items in an order, you cannot cancel the individual parts of the order but have to cancel the entire order.

Order Cancellation Refund Policy

• Refund will be processed after the order cancellation has been approved.
• We will notify you via your personal contact after the order cancellation has been approved.
• Transaction fee may apply when you cancel the payment and only the total amount excluding the transaction fee will be refunded.